Refund & Returns Policy

You can return unused kits in their original, undamaged packaging within 30 days of delivery for a refund of the item price. Items must be complete and in resaleable condition. Start a return by emailing support@bluepro.shop with your order reference.

Because our products are sold as kits, an opened kit is assessed per item. Unused items in original packaging can be refunded; the value of any used, damaged or missing item is deducted from the refund. We will always tell you the assessed amount before processing.

For health and hygiene reasons, worn socks, base layers, insoles and reusable face covers cannot be returned once opened or used, unless they are faulty. This does not affect your legal rights in respect of faulty goods.

If an item arrives faulty, damaged or not as described, contact us within 30 days and we will arrange a replacement or full refund, including any return shipping we ask you to pay. Please include photos where possible so we can resolve it quickly.

For change-of-mind returns you cover the cost of return shipping, and the item remains your responsibility until we receive it, so we recommend a tracked service. For faulty or incorrect items, we cover return shipping. Original outbound shipping is refunded only where the entire order is faulty or cancelled.

Approved refunds are issued in USD to your original payment method through Stripe, normally within 5–10 business days of us receiving and inspecting the return. You will receive email confirmation when the refund is processed.

You can cancel a Crew or Pro Crew membership at any time through the customer portal. Cancelling stops future renewals; the current paid period runs to its end and is not pro-rated, as membership is a benefit subscription rather than stored value.

If you believe a charge is wrong, contact us first at support@bluepro.shopso we can resolve it. Payment disputes are handled in line with Stripe's standard refunds and disputes process. This policy is governed by the laws of England and Wales and does not affect your statutory consumer rights.